Last updated: 18th of November 2024
Please read these Luado Terms of Use carefully before using the Website under the domain https://luado.fi (“Luado”).
Luado is operated by Luado AS (Norwegian corporate identity number 917 012 342 / Finnish business id 3271317-9) with registered address CJ Hambros plass 2 C, 0164 Oslo
These terms of use represent a legally binding agreement between you and Luado AS (“Luado”) in relation to the use of Luado’s platform and access via Luado.fi.
Your access to and use of Luado.fi is conditional on you accepting these terms of use and your own applicable terms for the purchase of services (buyer) and terms for offering help (tasker) as well as our privacy statement.
The terms of use apply to everyone who orders a job through Luado.fi.
If you have questions regarding these terms or otherwise, please contact us at hei@luado.fi.
1. LUADO’S ROLE AND RESPONSIBILITY
Luado is a company that develops, markets and operates the platform luado.fi, an online mediation service of jobs between buyers and service providers. Luado is only to be regarded as a mediator of contact between buyers and taskers, and is not responsible for jobs that are agreed and performed through the service.
All agreements on jobs must be entered into in the buyer’s and taskers’ own name, and at their own risk and expense. Luado shall not be perceived or regarded as the client, or contractor, agent, broker, agent or the like. The buyer and tasker shall indemnify Luado for any claim related to agreements on jobs through Luado.fi.
2. CREATING AN ACCOUNT
By creating an account on Luado.fi, you undertake to provide us with information that is correct, accurate, complete, and to keep it updated at all times. Failure to do so constitutes a material breach of the Terms which may result in the immediate termination of your account on Luado.fi.
Username and password associated with your user account are strictly personal. You are responsible for ensuring that your password is not made available to others at any time, and may be held responsible for all activity related to your user account. If you suspect that others have access to your password or user account, you are obliged to notify Luado immediately.
You may not register a username that is the name of another natural or legal person, or that is otherwise illegal to use, including names that may be confused with another’s name or trademark, or a name that is otherwise offensive , vulgar or obscene.
When you register on Luado.fi, you are obliged to provide complete and accurate information about yourself. Luado.fi may use services provided by third parties to verify the information you provide to us and to obtain additional information that is relevant to the services. By creating a user account, you agree that Luado.fi may collect, use and store such information.
Luado has the right to provide information to you on the last registered mobile phone, e-mail and billing address, and such messages shall be deemed to have been received and valid regardless of whether the e-mail or billing address is in use.
Luado is free to accept or reject applications for the creation of a user account without further justification.
3. TERMINATION OF USER ACCOUNT OR TERMINATION OF THE SERVICES
Luado may at any time and without notice change or discontinue any of the services offered.
Luado reserves the right to terminate or suspend your User Account immediately, without notice or liability, for any reason, including if you breach the Terms. This also applies to repeated complaints and very poor ratings, to police reports, misuse of the service or other forms of unacceptable behavior.
Upon termination or suspension of the user account, your right to use Luado.no will immediately cease. This applies to you as a legal person and thus also applies to other profiles that are linked to you as a legal person.
The terms of use also apply in cases where you as a user have been suspended. Luado may take legal action in the event of a breach of the Terms of Use.
You as a user have the right to terminate this agreement with Luado at any time by deleting your user account by logging in and go to Settings.
4. LIMITATION OF LIABILITY
Luado and its affiliates may not under any circumstances be held liable for damage to property, loss of data, lost profits or any other loss or cost that may arise in connection with the use of the service, or as a result of non-delivery of the service.
You are encouraged to report to Luado any irregularities, technical errors or the like that you discover on Luado.fi.
5. CHANGING THE TERMS
Luado reserves the right to change or replace these Terms of Use at any time.
Updated terms of use will be made available on Luado.fi. If the changes in the terms of use in Luado’s assessment entail a significant change in the user’s rights or obligations, the changes will be made available on Luado.fi 14 days before they take effect.
By continuing to use the service after the changes to the terms of use have been made available on Luado.fi, you agree to be bound by the updated terms of use. If you do not accept the new terms, you must stop using Luado.fi.
Luado reserves the right at any time to, without notice, change prices and fees on Luado.fi.
6. PAYMENT / PAYOUT
When you use Luado, you accept that the payment for the job that is completed is made digitally from the buyer’s registered payment card via payment intermediary Stripe. You furthermore accept that pay out to tasker is made via payment partner Ukko.fi. Taskers are not entitled to demand additional compensation from the buyer in connection with jobs beyond what has been agreed through Luado, and any direct attachments for materials and equipment agreed with the buyer.
Luado is not responsible if the buyer does not pay for a completed contract.
All payment must be made via Luado, abuse will be reported.
Luado has the right to validate a purchase if there is a suspicion of fraud.
Luado can use promotional, value and discount codes as well as gift cards. Only one discount code can be used at a time.
7. DAMAGE / INSURANCE
All tasker at Luado must have valid accident and liability insurance when performing job via Luado. Ukko.fi users considered as “Light entrepreneurs” are insured via Ukko.fi.
Ukko.fi users considered as “Private trader” are responsible to have an appropriate liability and accident insurance before accepting job via Luado.
8. CANCELLATION AND REFUND
The buyer can cancel the agreed job free of charge up to 24 hours before the start time.
If canceled between 24 hours and 2 hours before the job starts, the client will be charged a cancellation fee of 29 euros.
If canceled less than 2 hours before the agreed start of the job, the client will be charged a cancellation fee of 1 hour + start price.
9. COMPLAINT / DISAGREEMENT BETWEEN THE PARTIES
Jobs booked through Luado are carried out at Luado taskers’ own expense and risk. In case of disagreement between buyer and tasker, this must be resolved directly between the parties. Buyers and taskers can report deviations to Luado. In such cases, Luado may provide documentation registered on relevant jobs to the parties.
10. SATISFACTION GUARANTEE
Luado has a «Money back guarantee» on the first registered purchase of a job on Luado. If you are not satisfied with the execution of the work, you can contact us at hei@luado.fi with a detailed description of why you are not satisfied. The satisfaction guarantee only applies to the first order, and only for the part of the job you are not satisfied with.
11. TAXES AND FEES
All users of Luado.fi are obliged to familiarize themselves with the current regulations regarding taxes and fees related to selling or buying jobs, including amount limits and responsibilities as an employer.
Luado provides only a technical platform and disclaims all responsibility for users’ obligations to tax authorities or other regulatory bodies. Luado will, however, as far as possible, facilitate that users know and follow current regulations. If Luado is notified that users are not adjusting, they can be excluded from the service.
12. RATING AND REVIEWS
Luado reserves the right to remove offensive reviews and descriptions that are unsuitable for print, but as a general rule will not interfere with the feedback users give to each other.
13. DISPUTE
To avoid costly legal proceedings, you as the user agree to contribute to resolving any conflicts through negotiations and dialogue for at least 30 days before initiating external mediation / court proceedings.
Any dispute in which Luado is to be involved shall be dealt with by the District court of Helsinki.
14. CHOICE OF LAW
These terms are subject to and shall be interpreted in accordance with Finnish law.