Last updated: 18th of November 2024
The following terms apply to you who offer your services for a fee («tasker») when ordering and performing jobs via the website under the domain https://www.luado.fi.
1. REGISTRATION AND USER PROFILE
To register as a tasker, you must be over 18 years old, have a clean record and be allowed to work in Finland.
When you register as a tasker on Luado.fi, you must identify yourself with your e-mail address or link your user account to your Google account. You must register with a Finnish mobile number and social security number (11-digit) as an individual or the company’s organization number as a company.
You must register with our finish partner Ukko.fi in order to be verified and receive payment for the job done via luado. You must also confirm that you have the necessary documents to work in Finland, that you say no to illicit work, and confirm that you accept the terms of use.
Individuals who offer their services through Luado shall not obtain or attempt to obtain financial benefit by referring to, marketing, or otherwise disclosing any employment relationship to existing employer(s). This applies both in the form of written profile descriptions, profile picture, through dialogue with buyers / potential buyers or in another way.
Luado is free to update and change the qualification requirements for taskers. Updated requirements will be made available on Luado.fi. Luado may at any time ask you to confirm that you still meet the qualification requirements, as well as to provide satisfactory proof of this. If you are unable to obtain such evidence, Luado may expel you immediately. You are obliged to inform us on an ongoing basis about incidents that have occurred that may be relevant to assess whether you meet the conditions.
All information provided when registering, and later when updating on My Profile Page, must be correct and complete. If it turns out that the information is not truthful, you may be refused to use the service.
To be able to perform work on jobs mediated via Luado, you must have an approved user profile on the platform.
2. SKILLS, EQUIPMENT AND ACCESSIBILITY
SKILLS
As a tasker, you define the type of jobs you want to offer help with. You must have the necessary skills and competence to be able to perform jobs in the categories you choose. You state your level of competence within the relevant categories, and a lack of skills could mean that the buyer does not consider the work performed satisfactory and thus will not pay.
EQUIPMENT AND TOOLS
You define which tools, equipment and vehicles you have that can be used in the execution of a job. If the buyer has specified tools / equipment necessary to perform jobs (either by ticking or by free text) and you do not bring this, the buyer can reject jobs at your own risk and expense. As a tasker, it is an expectation that you can provide the necessary equipment to be able to perform jobs in the categories you make yourself available in.
AVAILABILITY
You are obliged to be available for jobs at the times you have registered as free time in your job calendar on My Page. Any changes must be updated as soon as possible. If you as a tasker reject jobs at a time when you have stated that you are available, this could mean that your user profile gets a lower ranking on Luado.no. In the extreme, this could lead to expulsion from Luado.
CONTRACT, INSURANCE AND WARRANTY
Tasker on the Luado platform must have a valid liability and accident insurance. It is recommended but voluntary to offer warranty on jobs performed.
PRICE
As tasker you set your own hourly rate above Luado’s defined minimum rate. It is not allowed to agree on other prices than those communicated on your profile and job page.
3. CONCLUSION OF AN AGREEMENT
If a buyer chooses you as a Luado tasker, the job will be automatically confirmed by you, and you will receive an SMS with information about the job. When you enter time in the calendar, you are obliged to be available for jobs at the times you have registered as free time in your work calendar on your profile.
In addition, the following terms shall be considered as part of the work job between you and the buyer:
- Current hourly rate on Luado.fi
- Your user profile on Luado.fi
- Buyer’s description of the job on Luado.fi
- These terms for offering help
- Luado’s terms for buying help
- Luado’s terms of use
- Insurance via Luado
You can reject or suggest changes on the job from My Jobs. Repeated rejections of Luado jobs will appear on your user profile and may result in lower profile strength, and in the worst case, exclusion.
4. BEFORE THE JOB STARTS
The tasker and buyer can via Luado request a change of an agreed job up to 2 hours before the job starts (start time and length of the job). Proposals for changes from one of the parties must be approved by the other party before these are confirmed by Luado.
CANCELLATION OF JOBS
You can cancel an agreed job without financial penalty before the agreed start time. The number of canceled jobs will be displayed on your user profile, and may lead to a lower ranking on Luado.fi. In the extreme, this could lead to expulsion from Luado.
The buyer can cancel the agreed job free of charge up to 24 hours before the start time.
If a job is canceled between 24 hours and 2 hours before the job starts, the buyer will be charged a cancellation fee of 21 euros.
If canceled less than 2 hours before the agreed start, the buyer will be charged a cancellation fee of 1 hour + start price.
5. PERFORM JOBS
To use Luado.fi as a platform, you are obliged to show up at the agreed place and time and exercise general care when performing a job. You undertake to be able to present valid identification when completing the job if the buyer asks for this. You are not allowed to bring or use other people to complete your booked task.
The buyer is obliged to make it possible for you (tasker) to start with the job at the agreed time, either by showing yourself how the job is to be performed and where necessary equipment is available, or by agreeing in advance what is to be done and making the necessary equipment and tools available.
FAILURE TO ATTEND
At the agreed start time of the job, the tasker and buyer can report «non-attendance» to the other party.
Failure to report by you to the buyer (buyer does not show up as agreed, or buyer had not agreed / necessary equipment available) which is confirmed by buyer via Luado.fi will result in a fee for the buyer corresponding to the full amount of the agreed job. Tasker is consequently compensated as per section 7 prices and booking fee.
If the buyer disagrees with deviations reported by you, the parties must resolve the disagreement without Luado’s involvement or interference. Luado may, however, provide documentation if one of the parties so requests.
If the parties do not reach an agreement within 48 hours after registration of deviations from you, the job will be archived as not performed without fees for the buyer.
If the buyer does not respond (perform an active action) to deviations reported by you within 48 hours after the deviation is registered, the buyer will be charged a fee corresponding to the entire amount of the agreed job. This fee, less any brokerage fee for Luado, will be paid to you.
Failure to meet up on time will not result in a fee, but will appear on your user profile, and may result in a lower ranking on Luado.fi. In the extreme, this could lead to expulsion from Luado.
CHANGE OF DURATION ON JOB
If the scope of a job turns out to be more extensive than a pre-agreed time on luado.fi, the new duration must be agreed with the buyer and reported as a change on luado.fi by you.
6. AFTER THE JOB HAS BEEN COMPLETED
When the job has been completed, report this via Luado.fi. The buyer is notified and must accept jobs as completed, before this is confirmed and completed at Luado.
If the buyer rejects the job as completed, the dispute must be resolved directly between the parties within 48 hours after the job was reported completed by you. If the parties do not reach an agreement within 48 hours, the buyer will not be charged the agreed amount. In such cases, you can report a deviation to Luado who will assess the case.
If the buyer does not respond to a notification of an order performed by you within 48 hours after the deviation has been registered by you, the buyer will be charged the full amount of the agreed job. The amount, less the brokerage fee to Luado, will be paid to you.
CHANGE OF DURATION OF JOB
You must obtain the buyer’s acceptance before you work beyond the pre-agreed time and you should jointly update and confirm the work duration changes directly on the job page before you leave the job site. Work beyond the agreed time registered and confirmed on Luado.fi is at your own risk and expense.
Changing the duration of a job is only confirmed by Luado when both you and the buyer approve it. You can adjust the duration of work at 30-minute intervals. If the buyer does not approve the change within 48 hours after you have reported this to Luado, only the original time agreed on the job, less Luado’s booking fee, will be paid to you.
If the buyer within 48 hours after the deviation is registered does not respond to a change in time reported by you, the buyer will be charged a change in time reported by you at work.
7. PRICES AND FEES
Tasker set their own price per hour on Luado, above a set minimum price. For jobs less than 3 hours there is additional fee paid by buyer to cover transport, parking, time to get to buyers place. See price-list for detail.
Luado charges a booking fee of 25-33% (of buyers price) to finance buyer support, payment, technical development etc. Payment to you as tasker is carried out by Ukko.fi that pay-out agreed price deducted with luado booking fee, free service fee, taxes, MVA and insurance (as agreed with Ukko.fi). As a tasker on Luado you need to accept terms and conditions provided by Ukko.fi in addition to terms and conditions at Luado.
8. PAYMENT
Buyers registered payment card will be charged when the job is confirmed to have been completed. Luado use payment intermediary Stripe to collect money from buyer. Payment to tasker bank account takes place 1 time per month for jobs completed, carried out via our partner Ukko.fi.
The tasker invoices Luado for provided services through the Ukko.fi invoicing platform. The invoice itemizes potential travel expense reimbursements.
The tasker and Luado have agreed that Luado, and thus the invoicing service can against a travel invoice, pay tax-free travel expense reimbursements as part of the total compensation, which includes reimbursements for travel expenses from providing services as per the Tax Administration’s decision on tax-free travel expenses. Travel expense reimbursements can be paid as mileage allowance and per diem as part of the total compensation. Travel expense reimbursements reduce the taxable part of the total compensation so that the total compensation remains the same.
9. INSURANCE
All tasker at luado must have valid accident and liability insurance when performing job via luado. Ukko.fi users that are considered as “Light entrepreneurs” are insured via Ukko.fi.
Ukko.fi users considered as “Private trader” are responsible to have an appropriate liability and accident insurance before accepting a job via Luado.
10. REPORTING OF POSSIBLE INJURIES
Once you have suffered an injury, it is important that you contact Luado as soon as possible. You can report damage by sending us an e-mail to hei@luado.fi.
Failure to report an injury may reduce or result in loss of insurance coverage, and entail unconditional liability for you as a tasker.
You must take all reasonable steps to ensure the names and any written statements of witnesses, and you must provide Luado with a written description of the incident.
You are obliged to investigate the course and extent of the damage, including providing access to identity information, insurance information and other available information about parties involved in the incident.
Luado shall under no circumstances be held liable for theft or other criminal acts.
11. TAXES AND FEES
As a tasker on Luado.fi, you undertake to familiarize yourself with and follow the applicable tax rules at all times.
If you are unsure about the current regulations, you will find more information at Ukko.fi and vero.fi.
12. DISCLAIMER
Luado is only to be regarded as a mediation service that helps the buyer and tasker to meet and agree on jobs to be carried out. Luado offers a platform for connecting and entering into agreements on jobs, as well as payment handling and statistics for both buyer and tasker. Luado shall under no circumstances be considered a party to any agreement as well as the performance of any job.
Luado expressly disclaims any responsibility for direct or indirect losses as a result of a job agreed through Luado.fi not being performed.
13. CHOICE OF LAW
These terms are subject to and shall be interpreted in accordance with Finish law.
14. CHANGE OF TERMS
Luado reserves the right to change or replace these terms at any time. Updated terms will be made available on Luado.fi. If the changes in the terms and conditions in Luado’s assessment involve a significant change in rights or obligations, the changes will be made available on Luado.fi 14 days before they take effect.
By continuing to use the service after the changes to the terms have been made available on Luado.fi, you agree to be bound by the updated terms. If you do not accept the new terms, you must stop using Luado.fi.