Last updated:2 february 2022
1. ABOUT THE PRIVACY STATEMENT
The services Luado AS (“Luado”) offers through Luado.fi is a service built on trust, and we therefore do our utmost to make all users feel safe when using Luado. That is why we place great emphasis on protecting your privacy.
This privacy statement explains how we collect and use information about our users, and how we protect users’ privacy.
If you have questions about our privacy statement or the handling of personal information, please feel free to contact us at hei@luado.fi.
2. BRIEF OVERVIEW OF THE PROCESSING OF PERSONAL INFORMATION
We respect your right to privacy, and all processing of personal data takes place in accordance with Finnish privacy legislation. For simplicity, we have made the following summary of our processing of personal information, but we recommend that you familiarize yourself with this privacy statement in its entirety so that you understand how we collect and use personal information.
If you have registered a user account on Luado.fi, Luado will be able to process personal information about you in order to provide services to you and to improve and further develop our services. We also process personal data in order to provide you with offers, recommendations and content adapted to your usage pattern, for analysis to understand market trends and to limit misuse of the services. The personal information we collect may be shared with companies that are directly affiliated with Luado (primarily with our payment intermediary Stripe) for use for the same purpose.
The information collected for these purposes includes both information you provide (name, address, e-mail address, birth number, house type, etc.) and information collected through the use of the services, including information about, among other things. location, usage patterns and technical information about your device and internet connection.
3. BASICS OF PROCESSING PERSONAL INFORMATION
Personal information is information and assessments that can be linked to an identifiable individual. Examples include name, address, telephone number and e-mail address.
Processing of personal data is any use of personal data, such as collection, registration, compilation, storage and disclosure or a combination of such uses. All processing of personal data is subject to the Personal Data Act, and the Data Inspectorate supervises the law and helps to ensure that the privacy of each individual is not violated through the use of personal data.
The person responsible for processing is the term for the person who is primarily responsible and obliged under the Personal Data Act. Luado is responsible for the processing of personal data that is processed in connection with the use of our services.
4. WHAT KIND OF INFORMATION DO WE COLLECT?
We register personal information about you when creating a user account. By creating a user account, you agree that Luado.fi may collect, use and store such information. The information is collected in the following ways:
4.1 INFORMATION YOU GIVE US
When you register an account as buyer or tasker and performs certain activities (enters free time in the calendar, chooses what kind of jobs you want to offer, where you live, etc.) you must provide information about yourself stored at Luado. This information is stored in our database to ensure a good and efficient service, to improve our services and to prevent fraud.
In the same way, we will store information we receive when you contact us by sending us an e-mail or giving feedback through features in the service. This can be, for example, e-mail address, telephone number and the content of e-mail requests, so that we can answer your questions.
In some cases, Luado validates and quality assures the information we request from our users by using public registers and data sources. This is done to ensure that the information conveyed through the platform is as accurate as possible.
4.2 INFORMATION COLLECTED THROUGH THE SERVICE
When you use our service, we collect information about your activity, including which services and pages on luado.fi you visit and how you use them. This applies to information about your device and your internet connection, information about your use of the service and information about your location. Technical information and information about the use of the service is used at an aggregate level to analyze how the service is used, but can also be linked to your user account for the purpose of providing you with a more customized and better service.
We can collect information about your position using an IP address and / or other sources. This is used, for example, to show you ads that are relevant to where you are and to compile statistics.
When you visit our service, we use various technologies to recognize you as a user. For example, we use cookies so that you do not have to log in every time you visit our website.
We also use cookies and Facebook pixels to simplify the user experience on our pages and in our marketing to be able to offer more relevant ads and offers. This information may also be used by third party companies in the marketing context.
As a user of our website, you can easily adjust the use of cookies and delete cookies under settings in your browser.
5. WHAT IS THE INFORMATION USED FOR?
Luado processes personal information about you in order to implement the agreement with you, to improve and further develop associated services, including adapting the services to the users’ perceived wishes.
We also process personal data in order to provide you with offers and recommendations adapted to your usage pattern, for analysis to understand market trends, limit abuse *, and to try to predict future behavior.
We also collect data from the assignments performed through the service. This data is used to better and more efficiently connect users’ needs with the provision of services.
The information that users of the platform share, including but not limited to chat messages, descriptions of competence etc. can be used in connection with inquiries to customer service, complaints and to improve our service to users of the platform.
We use further information on how users use the service to improve the user experience and our offer to the market.
Luado uses contact information such as name, phone number, e-mail, etc. to be able to perform better service and communicate effectively with our users. Luado can use information about user behavior in marketing contexts.
Luado may request and store information through various types of customer surveys for the purpose of improving our service, service offering or marketing.
* Abuse includes, among other things, attempted fraud, «spamming», incitement and harassment, attempts to log on to other people’s user accounts and actions that are prohibited under Finnish law.
6. SHARING OF INFORMATION
Information about your use of Luado and personal information may be disclosed to our partners and suppliers, such as payment providers and partners. Luado may provide information to the insurance company in the event of claims handling, any insurance settlement, and the insurance company may also receive information for use in marketing.
Information about certificates, characteristics and affiliations the company states they have, which is directly related to Luado’s partners, can be shared with partners as a step to verify and quality assure that information is correct.
If there is a suspicion that an offense has been committed in connection with the use of Luado, the information may be disclosed to public authorities upon request. We will also be able to disclose information to others if it is necessary to prevent further fraud, or the information is necessary to clarify specific disputes about the information provided.
Luado may use a data processor that processes the personal data on our behalf. Data processors who gain access to your personal information in connection with the provision of services to Luado (for example when we use a third party to carry out payment transactions or store information on a web server) are subject to confidentiality , and they may not use this information in any way other than in the performance of services for us.
To facilitate contact between users on the Platform, Luado provides necessary contact information such as, but not limited to, email, telephone numbers and names of affected parties.
Information the individual user links to his user profile on Luado is considered public and available to other users on the platform and thus available to the public.
Luado will not share, sell, disclose or otherwise disclose personal information about you in any way other than as set forth in this privacy statement unless we are required to do so as a result of a binding court decision or we have obtained your consent.
Luado reserves the right to share information about the users in connection with a possible merger, acquisition, sale of all or part of the business.
7. REVIEW / DELETE OF PERSONAL INFORMATION
Personal information will not be stored longer than is necessary to fulfill the purpose of the processing. In addition, you as a user may at any time request us to delete information related to you as a user, unless the information is necessary to provide a service that you still want to have access to, or it is required by law to store the information a certain time (for example, certain information related to the purchase of services in accordance with accounting legislation).
You can delete your Luado profile by logging in and go to Settings.
If you have not ordered or performed assignments, all data related to your profile will be permanently deleted immediately.
If you have performed an assignment, or had an assignment performed, your profile will only be deleted 30 days after the assignment has been completed and paid for. This is to ensure that the agreement(s) entered into between the parties via the platform can be completed. If your profile has information related to other users and / or assignments, this information will not be deleted as it is necessary to provide the service to other users.
You as a user of Luado have the right to request that information related to your user profile be changed / deleted at Settings, or by contacting Luado at hei@luado.fi.
To ensure that people on the platform are older than 18 years, Luado reserves the right to request and verify documentation that supports age information.
We have established routines and measures at various levels to ensure that unauthorized persons do not gain access to your personal information and that all processing of the information takes place in accordance with applicable law. The measures include regular risk assessments, technical systems and physical procedures to ensure information security and routines for verifying access and correction requests.
To protect yourself from unauthorized access to your user account, Luado may use external services to identify which device you are using when logging in. In this connection, we will be able to send data to both your own device and the identification service to recognize you as a user, as well as receive information about any misuse of services via the relevant device.
The information is used to prevent unwanted activity, and among other things helps to reveal that others are trying to log in to your user account to post fraudulent ads. If Luado identifies misuse of the Service, we may in some cases share information related to your device and IP address with the identification service to limit the possibility of further misuse by the device, but we will not share identifiable information such as personal or email addresses.
You as a user of the platform have the right to access the data stored about you as a person. You also have the right to request that information about you be deleted or adjusted. We ask all users to contact us at hei@luado.fi to activate these rights.
You have the right to contact and complain to office of data protection ombudsman if you believe that your personal information has been handled incorrectly by us. Read more at tietosuoja.fi
8. USE OF ANALYSIS TOOLS, INFORMATION COOKIES AND OTHER TECHNOLOGY
We are constantly working to improve the user experience on our website. Therefore, we collect different types of information from our users, so that we can at all times facilitate the best possible functionality.
Examples of such information are which pages are visited, when in the day the visit was made and which browser was used. We also use various forms of technology to recognize you as a user and to analyze data about our users.
The technology is used partly because it is necessary for the services to work, partly because it will be easier for you to use the services and partly for us to be able to carry out analyzes that enable us to further develop our services.
By using our services, you agree that we may use such tools, unless you disable the tools, for example by changing cookie settings in your browser or disabling a third-party tool by clicking on a link to unsubscribe.