Last updated: 18th of November 2024
The following terms apply to you who offer your services for a fee («tasker») when ordering and performing jobs via the website under the domain https://www.luado.fi.
1. REGISTRATION AND USER PROFILE
To register as a buyer on Luado, you must be over 18 years old, have a Finnish mobile number (8-digit) and a Finnish payment card as all payments for assignments via Luado are cashless.
When you register as a buyer on Luado.fi, you must identify yourself with your e-mail address or link your user account to your Google account, you must also fill in the required personal information before you can use the service (name, address, mobile number, etc. ).
Luado is free to update and change the requirements of the buyer. Updated requirements will be made available on Luado.fi.
All information provided when registering, and later when updating on My Page, must be correct. If it turns out that the information is not truthful, you may be refused to use the service.
2. TOOLS AND EQUIPMENT
Tasker defines in user profile, shown to you as buyer, which tool that he/she can bring to job.
Remember that you must clearly specify in the booking (check / free text) the scope of the job so that the tasker can assess which equipment is required. In case of uncertainty, the parties can agree on this via chat on the job page after the booking has been made.
Lending of tools, equipment and vehicles from you as a customer to the tasker is at your own risk and expense.
3. CONCLUSION OF AN AGREEMENT
When you book a job through Luado, a binding agreement is entered into between you as buyer and the selected tasker. Luado through the company’s payment intermediary, Stripe will ask you to register a valid payment card. This is done to ensure that the payment card is valid and that we can deduct the agreed amount after you have confirmed the assignment as performed.
In addition, the following terms shall be considered as part of the agreement between you and the tasker:
- Current hourly rate on Luado.fi
- Your user profile on Luado.fi
- Your description of the assignment on Luado.fi
- These terms for buying help
- Luado’s terms for offering help
- Luado’s terms of use
- Insurance via Luado
4. BEFORE THE ASSIGNMENT STARTS
You and the tasker can request via Luado.fi a change of job up to 2 hours before it starts (start time and length of the assignment). Proposals for changes from one of the parties must be approved by the other party before these are registered as confirmed by Luado.
Cancellation:
You can cancel the agreed job free of charge up to 24 hours before the start time.
If a job is canceled between 24 hours and 2 hours before the assignment starts, you will be charged a cancellation fee of 29 euros.
If canceled less than 2 hours before the agreed start of the job, you will be charged a cancellation fee of 1 hour + start price.
Taskers can cancel an agreed job without financial penalty before the agreed start time. The number of canceled assignments will be displayed on the tasker’s user profile, and may lead to a lower ranking on Luado.fi. In the extreme, this could lead to expulsion from Luado.
5. PERFORM JOB
You are obliged to make it possible for taskers to start with the assignment at the agreed time, either by showing how the job is to be performed and where the necessary equipment is available, or by agreeing in advance what is to be done and making the necessary equipment and tools available. You are obliged to request tasker for valid identification and ensure that he / she is the same person as stated when ordering.
You are obliged not to instruct taskers to perform work tasks that are associated but high risk and you must provide the necessary safety equipment if it is necessary to perform the task.
You can not ask the tasker to perform jobs that are normally performed by a craftsman with a trade certificate. Examples of such assignments are electrical work, plumbing work, spray painting, treatment of asbestos or fungus / rot.
Non-attendance:
At the agreed start time of the job, both you and the tasker can report «non-attendance» to the other party.
If the tasker does not show up as agreed, or does not have the necessary tools / equipment agreed to perform the job, it is important that you report this to Luado. Lack of attendance from taskers will appear on their user profile, and may lead to a lower ranking on Luado.fi. In the extreme, this could lead to the exclusion of fixes from Luado.
If you do not show up as agreed, or you have not agreed / necessary equipment available, the tasker will report a deviation on you. If you accept this, a fee corresponding to the entire amount of the agreed assignment will be charged to your payment card.
If you disagree with deviations reported by the tasker, the parties must resolve the disagreement between themselves without Luado’s involvement or interference. Luado may, however, provide documentation if one of the parties so requests. If the parties do not reach an agreement within 48 hours after registration of deviations from the tasker, the job will be archived as not performed at no cost to you.
If you do not respond (perform an active action) to deviations reported by the tasker within 48 hours after the deviation has been registered, you will be charged a fee corresponding to the entire amount of the agreed assignment.
Change job duration
If the scope of an assignment turns out to be more extensive than pre-agreed time on Luado.fi, it is your duty to inform you of this. New time at work must be reported as a change on My Page by the tasker and approved by you before this is confirmed by Luado.
6. AFTER THE ASSIGNMENT HAS BEEN COMPLETED
When the job has been completed, you confirm the job done via luado.fi. You will receive a notification and must accept the job as completed within 48 hours, before this is confirmed completed at Luado and payment is made.
By using Luado’s services, you give us the right and access to charge your registered payment card for all outstanding amounts for which you are responsible for.
Defective or non-performance:
If a dispute / dissatisfaction arises during the job, this must be communicated directly from you to the tasker, and the job must be actively rejected as completed.. If you and tasker do not find a solution within 48 hours, it can be reported as a complaint to Luado who will assess the case and be able to provide guidance based on the information provided. Any complaint about the completed assignment must be sent in writing to Luado / tasker no later than 14 days after the assignment has been completed. Complaints can only be reported on completed assignments.
If you do not reach an agreement within 48 hours, you (the buyer) will not be charged the agreed amount for the assignment. In such cases, the tasker can report a deviation to Luado who will assess the case. Repeated deviations reported on you will appear on your user profile, and may ultimately lead to your exclusion from Luado.
If the job is paid, you have approved the job as completed.
If you do not actively respond to a notification of an assignment performed by a tasker within 48 hours after the deviation has been registered by the tasker, you will be charged the full amount for the agreed assignment.
In the event of a complaint about work performed, the tasker has the right to rectify the error before you can direct financial claims against the tasker. Luado is only to be regarded as a mediator of contact between buyers and taskers, and is not responsible for jobs that are agreed and performed through the service.
Change of time spent on assignments:
Changing the duration of an assignment is only confirmed by Luado when both you and the tasker actively approve this on Luado.fi. If you do not approve the change within 48 hours after the tasker reported this to Luado, only the original time agreed on the assignment will be charged to your payment card.
If within 48 hours after the deviation is registered you do not actively respond to changed time reported by the tasker, you will be charged for changed time reported by the tasker at work.
7. PRICE AND BOOKING FEE
Tasker set their own price per hour on Luado, above a set minimum price. For jobs less than 3 hours there is additional fee paid by customer to cover transport, parking, time to get to customers place.
Luado takes a booking fee of 25-33% (of buyers price) to finance customer support, payment, technical development etc.
Luado reserves the right to change the hourly rate and booking fee.
8. PAYMENT
You are automatically deducted the agreed price from your registered payment card, when the assignment has been confirmed completed by both parties
Luado via the company’s payment intermediary Stripe receives the payment.
Tasker is not entitled to demand any additional payment from you in connection with the job beyond what is collected by Luado on your behalf. Attempts to collect additional payments constitute a material breach of these terms.
We reserve the right to set off any claims we may have against you in the amount.
9. INSURANCE
All tasker at Luado must have valid accident and liability insurance when performing job via Luado. Ukko.fi users that are considered as “Light entrepreneurs” are insured via Ukko.fi. Ukko.fi users considered as “Private trader” are responsible to have an appropriate liability and accident insurance before accepting job via Luado.
10. REPORTING OF POSSIBLE INJURIES
Once you have suffered an injury, it is important that you contact Luado as soon as possible. You can report damage by sending us an e-mail to hei@luado.fi
Failure to report an injury may reduce or result in loss of insurance coverage, and entail unconditional liability for you as a repairer.
You must take all reasonable steps to ensure the names and any written statements of witnesses, and you must provide Luado with a written description of the incident.
You are obliged to investigate the course and extent of the damage, including providing access to identity information, insurance information and other available information about parties involved in the incident.
Luado shall under no circumstances be held liable for theft or other criminal acts.
11. TAXES AND FEES
All jobs booked and paid via luado is MVA applicable. The selected helper receives compensation (agreed price deducted with MVA, taxes, fees) from Luado partner Ukko.fi.
12. DISCLAIMER
Luado is only to be regarded as a mediation service that helps the buyer and tasker to meet and agree on jobs to be carried out. Luado offers a platform for connecting and entering into agreements on jobs, as well as payment handling and statistics and insurance for both buyer and tasker. Luado shall under no circumstances be considered a party to any agreement as well as the performance of any job.
Luado expressly disclaims any responsibility for direct or indirect losses as a result of a job agreed through Luado.fi not being performed.
13. CHOICE OF LAW
These terms are subject to and shall be interpreted in accordance with Finish law.
14. CHANGE OF TERMS
Luado reserves the right to change or replace these terms at any time. Updated terms will be made available on Luado.no. If the changes in the terms in Luado’s assessment involve a significant change in rights or obligations, the changes will be made available on Luado.fi 14 days before they take effect.
By continuing to use the service after the changes to the terms have been made available on Luado.fi, you agree to be bound by the updated terms. If you do not accept the new terms, you must stop using Luado.fi